Want a profit-enhancing Customer Experience? Start with the Employee Experience. The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks....

"Show up and be counted! Don't just live for the weekends - enjoy what you do, feel enthusiastic about your job and really show up. Let Tim Robson inspire you to bring it every day - to really contribute at work, make a difference and feel good about yourself as a result. He will also show you how to instil that enthusiasm in others so you can be surrounded by a team who gives a damn and really makes things happen. Who wouldn't want to work in a place...

"Courage Goes to Work" is for every manager who has ever struggled with how to get their employees to have more backbone. This book helps managers inspire their workers to move out of their comfort zones and harness their fears so they can step up to challenges more readily and embrace company changes more wholeheartedly. While other books have focused on different realms of courage, "Courage Goes to Work" is the first book to offer a way of breaking...

"Understanding Employee Engagement is a comprehensive source for the science and practice of employee engagement. This book provides a rigorous and objective review of scholarship and empirical research on engagement from around the world. Grounded in theory and empirical research, this book debates the definitions of engagement, provides a thorough evaluation of empirical findings in the engagement field including a focus on international findings,...

"To be successful in the business world and reach your full potential in life, it's not enough to be simply competent. Our modern, super-competitive world is full of opportunities for the go-getter, but to take advantage of them, it's essential to become "SuperCompetent." The SuperCompetent person is one that companies fight to get, fight to keep, nurture as team players, and see as future leaders in their business growth. But SuperCompetence isn't...

The author of Joy shares inspirational advice for leaders who would make a positive impact on the lives of others and encourages teammates at all organizational levels about the benefits of a collective sense of purpose.

The directorial debut of a postal worker's son, Jay Galione, who tells the story of his father, a 30-year postal clerk who was harassed, threatened, and fired for standing up for fellow employees. The documentary reveals how the USPS has been systematically dismantled and privatized by the trillion-dollar mail industry and its politicians who seek to raise prices and lower wages. A moving indictment of the toxic culture and push to downsize, the eye-opening...

"A visual exploration of how to embrace emotion at work and become more authentic and fulfilled while staying professional. When it comes to emotions at work, there's rarely a happy medium. In some offices, your boss might send snaps of her weekend getaway in Vegas, or your coworker might send twenty texts about how Susan ate his clearly labeled lunch...again. Other offices are buttoned-up emotional deserts, where crying is only allowed in the bathroom...

Advance praise for "Carrots and Sticks Don't Work": 'Paul Marciano provides a wealth of prescriptive advice that absolutely makes sense. You can actually open the book to any chapter and gain ideas for immediate implementation' - Beverly Kaye, coauthor of "Love 'Em or Lose 'Em". 'This book should be in the hands of anyone who has to get work done through other people! It's an invaluable tool for any manager at any level' - John L. Rice, Vice President...

This guide explains how to find satisfaction in the workplace in the face of imperfections involving oneself and others. With the possible exception of sleep, people spend more time in the workplace than in any other activity in their lives. Work offers a sense of identity, self worth, pride, social status, security, opportunities for advancement, and even friendships. So what can people do when their workplace leaves them frustrated, bored, or unhappy?...