The quest for a killer KPI : how radically simplifying performance metrics helped one company align employee behavior with organizational goals, make smarter investments in the business, and foster a culture of learning and cooperation
(eBook)

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Published
[Place of publication not identified] : MIT Sloan Management Review, 2022.
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eBook
Edition
[First edition].
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1 online resource (8 pages)
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Language
English
UPC
53863MIT63313

Notes

General Note
"Reprint 63313."
Bibliography
Includes bibliographical references.
Description
This is the story of how Agoda, a subsidiary of the Booking Holdings online travel group, made its way to a single "KPI + constraint" model that helps run a good bit of the business. It took some trial and error to get there; the KPIs that were developed and tested along the way promoted both positive and counterproductive behaviors and outcomes. But the business found its guiding principles, implemented them, improved performance, and fostered learning and cooperation in the process.
Local note
O'Reilly,O'Reilly Online Learning: Academic/Public Library Edition

Citations

APA Citation, 7th Edition (style guide)

Morgenshtern, O., Rosenstein, R., & Allen, P. L. (2022). The quest for a killer KPI: how radically simplifying performance metrics helped one company align employee behavior with organizational goals, make smarter investments in the business, and foster a culture of learning and cooperation ([First edition].). MIT Sloan Management Review.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Morgenshtern, Omri, Robert, Rosenstein and Peter L., Allen. 2022. The Quest for a Killer KPI: How Radically Simplifying Performance Metrics Helped One Company Align Employee Behavior With Organizational Goals, Make Smarter Investments in the Business, and Foster a Culture of Learning and Cooperation. MIT Sloan Management Review.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Morgenshtern, Omri, Robert, Rosenstein and Peter L., Allen. The Quest for a Killer KPI: How Radically Simplifying Performance Metrics Helped One Company Align Employee Behavior With Organizational Goals, Make Smarter Investments in the Business, and Foster a Culture of Learning and Cooperation MIT Sloan Management Review, 2022.

MLA Citation, 9th Edition (style guide)

Morgenshtern, Omri,, Robert Rosenstein, and Peter L. Allen. The Quest for a Killer KPI: How Radically Simplifying Performance Metrics Helped One Company Align Employee Behavior With Organizational Goals, Make Smarter Investments in the Business, and Foster a Culture of Learning and Cooperation [First edition]., MIT Sloan Management Review, 2022.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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fc067ad4-28a8-b3cc-4e2a-17f2e7b7f746-eng
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Grouped Work IDfc067ad4-28a8-b3cc-4e2a-17f2e7b7f746-eng
Full titlequest for a killer kpi how radically simplifying performance metrics helped one company align employee behavior with organizational goals make smarter investments in the business and foster a culture
Authormorgenshtern omri
Grouping Categorybook
Last Update2024-04-16 12:23:35PM
Last Indexed2024-04-17 04:41:25AM

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Last UsedMar 3, 2024

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First DetectedNov 09, 2022 03:54:56 PM
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