The Employee Experience
(eAudiobook)
Author
Contributors
Wride, Matthew, author.
Rowat, Graham, narrator.
O'Reilly for Higher Education (Firm), distributor.
Safari, an O'Reilly Media Company.
Rowat, Graham, narrator.
O'Reilly for Higher Education (Firm), distributor.
Safari, an O'Reilly Media Company.
Published
Ascent Audio, 2019.
Format
eAudiobook
Edition
1st edition.
ISBN
9781469075600, 1469075601
Physical Desc
1 online resource (26786 pages)
Status
Description
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More Details
Language
English
UPC
9781469075600
Notes
Description
Want a profit-enhancing Customer Experience? Start with the Employee Experience. The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks. It's not about creating a worker's utopia, and it doesn't mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements. But by establishing a clear set of expectations and promises-collectively known as "the Contract"-and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement. The data are unambiguous: organizations with engaged workforces are more profitable, enjoy greater growth, and win the battle to keep the most talented personnel. Employees who have a fulfilling, rewarding work experience perform better, achieve more, and bring more value to the organization. The Employee Experience teaches you how to leverage the full potential of your people to transform your future.
Issuing Body
Made available through: Safari, an O'Reilly Media Company.
Local note
O'Reilly,O'Reilly Online Learning: Academic/Public Library Edition
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Citations
APA Citation, 7th Edition (style guide)
Maylett, T., Wride, M., & Rowat, G. (2019). The Employee Experience (1st edition.). Ascent Audio.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Maylett, Tracy, Matthew, Wride and Graham, Rowat. 2019. The Employee Experience. Ascent Audio.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Maylett, Tracy, Matthew, Wride and Graham, Rowat. The Employee Experience Ascent Audio, 2019.
MLA Citation, 9th Edition (style guide)Maylett, Tracy,, Matthew Wride, and Graham Rowat. The Employee Experience 1st edition., Ascent Audio, 2019.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
2eb4eb21-05a8-27dd-0d5e-f6724041756d-eng
Grouping Information
| Grouped Work ID | 2eb4eb21-05a8-27dd-0d5e-f6724041756d-eng |
|---|---|
| Full title | employee experience |
| Author | maylett tracy |
| Grouping Category | book |
| Last Update | 2024-04-16 12:23:35PM |
| Last Indexed | 2024-04-17 02:30:06AM |
Book Cover Information
| Image Source | syndetics |
|---|---|
| First Loaded | Jan 4, 2023 |
| Last Used | Jan 10, 2024 |
Marc Record
| First Detected | Nov 09, 2022 03:54:05 PM |
|---|---|
| Last File Modification Time | Apr 16, 2024 12:42:06 PM |
MARC Record
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| 520 | |a Want a profit-enhancing Customer Experience? Start with the Employee Experience. The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks. It's not about creating a worker's utopia, and it doesn't mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements. But by establishing a clear set of expectations and promises-collectively known as "the Contract"-and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement. The data are unambiguous: organizations with engaged workforces are more profitable, enjoy greater growth, and win the battle to keep the most talented personnel. Employees who have a fulfilling, rewarding work experience perform better, achieve more, and bring more value to the organization. The Employee Experience teaches you how to leverage the full potential of your people to transform your future. | ||
| 542 | |f Copyright © Ascent Audio | ||
| 550 | |a Made available through: Safari, an O'Reilly Media Company. | ||
| 588 | 0 | |a Online resource; Title from title page (viewed July 9, 2019). | |
| 590 | |a O'Reilly|b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Employee motivation.|0 http://id.loc.gov/authorities/subjects/sh85042868 | |
| 650 | 0 | |a Corporate culture.|0 http://id.loc.gov/authorities/subjects/sh85032896 | |
| 650 | 0 | |a Job enrichment.|0 http://id.loc.gov/authorities/subjects/sh85070576 | |
| 650 | 0 | |a Employees|x Attitudes.|0 http://id.loc.gov/authorities/subjects/sh94003928 | |
| 650 | 2 | |a Organizational Culture | |
| 650 | 6 | |a Personnel|x Motivation. | |
| 650 | 6 | |a Culture d'entreprise. | |
| 650 | 6 | |a Travail|x Enrichissement. | |
| 650 | 6 | |a Personnel|x Attitudes. | |
| 650 | 7 | |a Corporate culture.|2 fast|0 (OCoLC)fst00879624 | |
| 650 | 7 | |a Employee motivation.|2 fast|0 (OCoLC)fst00909027 | |
| 650 | 7 | |a Employees|x Attitudes.|2 fast|0 (OCoLC)fst00909114 | |
| 650 | 7 | |a Job enrichment.|2 fast|0 (OCoLC)fst00983680 | |
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| 700 | 1 | |a Wride, Matthew,|e author. | |
| 700 | 1 | |a Rowat, Graham,|e narrator. | |
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| 710 | 2 | |a Safari, an O'Reilly Media Company. | |
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