Crucial conversations : tools for talking when stakes are high
(eBook)
Author
Contributors
Patterson, Kerry, 1946- author.
McMillan, Ron, author.
Switzler, Al, author.
Gregory, Emily, 1975- author.
McMillan, Ron, author.
Switzler, Al, author.
Gregory, Emily, 1975- author.
Published
New York : McGraw Hill, [2022].
Format
eBook
Edition
Third edition.
ISBN
9781260474190, 1260474194
Physical Desc
1 online resource : illustrations
Status
Description
Loading Description...
More Details
Language
English
Notes
Bibliography
Includes bibliographical references and index.
Description
"Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again"--,Provided by publisher.
Language
In English.
Local note
O'Reilly,O'Reilly Online Learning: Academic/Public Library Edition
Subjects
OCLC Fast Subjects
Other Subjects
Citations
APA Citation, 7th Edition (style guide)
Grenny, J., Patterson, K., McMillan, R., Switzler, A., & Gregory, E. (2022). Crucial conversations: tools for talking when stakes are high (Third edition.). McGraw Hill.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Joseph, Grenny et al.. 2022. Crucial Conversations: Tools for Talking When Stakes Are High. McGraw Hill.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Joseph, Grenny et al.. Crucial Conversations: Tools for Talking When Stakes Are High McGraw Hill, 2022.
MLA Citation, 9th Edition (style guide)Grenny, Joseph,, et al. Crucial Conversations: Tools for Talking When Stakes Are High Third edition., McGraw Hill, 2022.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
5f9bbf21-9a4b-ec3d-2645-2b475cec79df-eng
Grouping Information
| Grouped Work ID | 5f9bbf21-9a4b-ec3d-2645-2b475cec79df-eng |
|---|---|
| Full title | crucial conversations tools for talking when stakes are high |
| Author | grenny joseph |
| Grouping Category | book |
| Last Update | 2024-11-14 17:10:14PM |
| Last Indexed | 2024-12-07 03:41:56AM |
Book Cover Information
| Image Source | syndetics |
|---|---|
| First Loaded | Sep 6, 2023 |
| Last Used | Dec 3, 2024 |
Marc Record
| First Detected | Aug 31, 2023 09:13:10 AM |
|---|---|
| Last File Modification Time | Nov 14, 2024 05:26:52 PM |
MARC Record
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| 245 | 1 | 0 | |a Crucial conversations :|b tools for talking when stakes are high /|c Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory. |
| 250 | |a Third edition. | ||
| 264 | 1 | |a New York :|b McGraw Hill,|c [2022] | |
| 300 | |a 1 online resource :|b illustrations | ||
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| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a What's a crucial conversation? And who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Choose your topic : how to be sure you hold the right conversation -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Reclaim your pen : how to be resilient when hearing tough feedback -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. | |
| 520 | |a "Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again"--|c Provided by publisher. | ||
| 546 | |a In English. | ||
| 588 | |a Description based on online resource; title from digital title page (viewed on November 16, 2021). | ||
| 590 | |a O'Reilly|b O'Reilly Online Learning: Academic/Public Library Edition | ||
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| 650 | 0 | |a Interpersonal relations.|0 http://id.loc.gov/authorities/subjects/sh85067484 | |
| 650 | 6 | |a Communication interpersonnelle. | |
| 650 | 7 | |a Interpersonal communication|2 fast | |
| 650 | 7 | |a Interpersonal relations|2 fast | |
| 700 | 1 | |a Patterson, Kerry,|d 1946-|e author.|0 http://id.loc.gov/authorities/names/n95091464 | |
| 700 | 1 | |a McMillan, Ron,|e author.|0 http://id.loc.gov/authorities/names/nr99004823 | |
| 700 | 1 | |a Switzler, Al,|e author.|0 http://id.loc.gov/authorities/names/n2011036516 | |
| 700 | 1 | |a Gregory, Emily,|d 1975-|e author.|0 http://id.loc.gov/authorities/names/no2021095480 | |
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