How business leaders avoid conflict : (collection)
(eBook)
Author
Contributors
Published
Upper Saddle River, N.J. : FT Press Delivers, ©2014.
Format
eBook
ISBN
9780133577761, 0133577767
Physical Desc
1 online resource (2 volumes in 1) : illustrations
Status
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LC Subjects
OCLC Fast Subjects
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Language
English
Notes
Bibliography
Includes bibliographical references and indexes.
Description
Why Great Leaders Don't Take Yes for an Answer, Second Edition offers a powerful framework every leader can use to promote honest, constructive dissent and skepticism; test their assumptions; more thoroughly consider "best alternatives"; make better choices, and align organizations to act on their decisions. In this new edition, Roberto presents new cases from Google, Ford, Intuit, and others, plus expands coverage to more deeply illuminate his decision-making approach. Offering both positive and negative examples, he presents a well rounded view of how to determine when "yes" means "yes," when it doesn't , and what to do when it doesn't. Roberto explains why "good process entails the astute management of the social, political, and emotional aspects of decision making" -- in other words, why effective leaders are well served by carefully "deciding how to decide." ¿ Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observing how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; "connect the dots" among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including creating a "Red Pencil Award"; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors.
Local note
O'Reilly,O'Reilly Online Learning: Academic/Public Library Edition
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Citations
APA Citation, 7th Edition (style guide)
Roberto, M. A. (2014). How business leaders avoid conflict: (collection) . FT Press Delivers.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Roberto, Michael A. 2014. How Business Leaders Avoid Conflict: (collection). FT Press Delivers.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Roberto, Michael A. How Business Leaders Avoid Conflict: (collection) FT Press Delivers, 2014.
MLA Citation, 9th Edition (style guide)Roberto, Michael A. How Business Leaders Avoid Conflict: (collection) FT Press Delivers, 2014.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
d3270dcb-6182-7986-3e8c-26cc320ce9b7-eng
Grouping Information
Grouped Work ID | d3270dcb-6182-7986-3e8c-26cc320ce9b7-eng |
---|---|
Full title | how business leaders avoid conflict collection |
Author | roberto michael a |
Grouping Category | book |
Last Update | 2024-04-16 12:23:35PM |
Last Indexed | 2024-04-17 04:17:10AM |
Book Cover Information
Image Source | default |
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First Loaded | Jan 3, 2023 |
Last Used | Dec 29, 2023 |
Marc Record
First Detected | Nov 09, 2022 03:43:56 PM |
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Last File Modification Time | Apr 16, 2024 12:30:46 PM |
MARC Record
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504 | |a Includes bibliographical references and indexes. | ||
505 | 0 | 0 | |t Why great leaders don't take yes for an answer : managing for conflict and consensus /|r Michael A. Roberto --|t Know what you don't know /|r how great leaders prevent problems before they happen /|r Michael A. Roberto. |
520 | |a Why Great Leaders Don't Take Yes for an Answer, Second Edition offers a powerful framework every leader can use to promote honest, constructive dissent and skepticism; test their assumptions; more thoroughly consider "best alternatives"; make better choices, and align organizations to act on their decisions. In this new edition, Roberto presents new cases from Google, Ford, Intuit, and others, plus expands coverage to more deeply illuminate his decision-making approach. Offering both positive and negative examples, he presents a well rounded view of how to determine when "yes" means "yes," when it doesn't , and what to do when it doesn't. Roberto explains why "good process entails the astute management of the social, political, and emotional aspects of decision making" -- in other words, why effective leaders are well served by carefully "deciding how to decide." ¿ Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observing how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; "connect the dots" among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including creating a "Red Pencil Award"; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors. | ||
588 | 0 | |a Online resource; title from title page (Safari, viewed Oct. 16, 2013). | |
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700 | 1 | |a Roberto, Michael A.|t Know what you don't know. | |
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