Catalog Search Results
Author
Publisher
Pfeiffer
Pub. Date
©2006
Physical Desc
1 online resource (390 pages) : illustrations
Language
English
Description
"Efficiency in Learning offers a road map of the most effective ways to use the three fundamental communication of training: visuals, written text, and audio. Regardless of how you are delivering your training materials--in the classroom, in print, by synchronous or asynchronous media--the book's methods are easily applied to your lesson presentations, handouts, reference guides, or e-learning screens. Designed to be a down-to-earth resource for all...
Author
Publisher
Pfeiffer
Pub. Date
©2007
Physical Desc
1 online resource (xxiv, 366 pages) : illustrations
Language
English
Description
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport...
Author
Series
Publisher
Pfeiffer
Pub. Date
©2007
Physical Desc
1 online resource (xvi, 240 pages) : illustrations
Language
English
Description
This is the second volume of six in Michael Allen's e-Learning Library--a comprehensive collection of proven techniques for creating e-learning applications that achieve targeted behavioral outcomes through meaningful, memorable, and motivational learning experiences. This book examines common instructional design practices with a critical eye and recommends substituting success rather than tradition as a guide. Drawing from theory, research, and...
Author
Publisher
Pfeiffer
Pub. Date
©2008
Physical Desc
1 online resource (xvi, 195 pages) : illustrations
Language
English
Description
"Advanced Presentations by Design overturns much of the conventional wisdom and practice for creating presentations. Based on over 200 research studies from the fields of communication, marketing, psychology, multimedia, and law, it provides fact-based answers to critical questions about presentation design. The book shows how to adapt your presentation to different audience personality preferences, what role your data should play and how much of...
Author
Publisher
Pfeiffer/Wiley
Pub. Date
©2008
Physical Desc
1 online resource (xiv, 338 pages) : illustrations
Language
English
Description
"This book focuses exclusively on the application of PowerPoint to the creation of online training programs. Better than Bullet Points, Creating Engaging e-Learning with PowerPoint fills that gap. By providing in-depth guidance, specific instructions, and helpful exercises, the book will enable training practitioners to create impactful learning interactions in PowerPoint. The author steps readers through the powerful features of this popular desktop...
Author
Publisher
Pfeiffer
Pub. Date
©2008
Edition
3rd ed.
Physical Desc
1 online resource (xvi, 495 pages) : illustrations
Language
English
Description
This third edition of the classic resource, Building Expertise draws on the most recent evidence on how to build innovative forms of expertise and translates that evidence into guidelines for instructional designers, course developers and facilitators, technical communicators, and other human performance professionals. Ruth Colvin Clark summarizes psychological theories concerning ways instructional methods support human learning processes. Filled...
Author
Publisher
Pfeiffer
Pub. Date
©2008
Physical Desc
1 online resource (xv, 208 pages)
Language
English
Description
A Coach's Guide to Emotional Intelligence is a groundbreaking book that combines the topics of coaching and emotional intelligence in a down-to-earth resource for coaches, facilitators, and consultants. The authors, James Bradford Terrell and Marcia Hughes two experts in the field of emotional intelligence training offer a number of elegant solutions that help coaches and their clients develop the authentic emotional skills needed to meet the challenges...
Author
Publisher
Pfeiffer
Pub. Date
[2008]
Physical Desc
1 online resource (xiv, 136 pages) : illustrations
Language
English
Description
Based on the popular Developing Leadership Talent program offered by the acclaimed Center for Creative Leadership, this important resource offers a nuts-and-bolts framework for putting in place a leadership development system that will attract and retain the best and brightest talent. Step by step, the authors explain how alignment with strategic goals and organizational purpose and effective developmental experiences are the backbone of a successful...
Author
Publisher
Pfeiffer
Pub. Date
©2008
Edition
3rd ed.
Physical Desc
1 online resource
Language
English
Description
Since it was first published almost twenty years ago, Developing Technical Training has been a reliable resource for both new and seasoned training specialists. The third edition of this classic book outlines a systematic approach called the Instructional Systems Design (ISD) process that shows how to teach technical content defined as facts, concepts, processes, procedures, and principles. Whether you teach "hard" or "soft" skills, or design lessons...
Author
Publisher
Pfeiffer
Language
English
Description
"Thoroughly revised and updated, this third edition of the best-selling book offers a comprehensive review of multimedia learning for both users and designers. The book contains design principles that are written to increase learning while debunking many popular theories about good design. The book also contains the most current research and includes new topics (e-learning for educators, new delivery technologies, social media, and more) and offers...
Publisher
Pfeiffer
Pub. Date
©2008
Physical Desc
1 online resource (xx, 290 pages) : illustrations
Language
English
Description
"In this new book from the author of e-Learning on a Shoestring and Better than Bullet Points, Jane Bozarth has gathered a wealth of tools from leading training practitioners. Anyone - from the interested manager to the experienced training professional - can depend on this book when designing or delivering training. This single book contains all the valuable tools of the trade: worksheets for assessing training needs and writing goals and objectives;...
Author
Publisher
Pfeiffer
Pub. Date
©2008
Physical Desc
1 online resource (xix, 107 pages) : illustrations
Language
English
Description
Leveraging the Impact of 360-Degree Feedback is a hands-on guide for implementing and maintaining effective 360-degree feedback as part of learning and development initiatives. Written for professionals who work inside organizations and for consultants.
Publisher
Pfeiffer
Pub. Date
©2008
Edition
2nd ed.
Physical Desc
1 online resource (xii, 495 pages) : illustrations
Language
English
Description
Year after year, consultants, trainers, and human resource professionals have come to rely on The Pfeiffer Annuals to provide them with the most current and quality tools on a wide variety of topics. In this book, editor Elaine Biech and contributors to the Annuals have honed in on the important theme of team building to create the first topic-specific book in The Pfeiffer Annuals series. The Pfeiffer Book of Successful Team-Building Tools, 2nd Edition,...
Author
Publisher
Pfeiffer
Pub. Date
©2008
Edition
3rd ed.
Physical Desc
1 online resource (xxvi, 288 pages) : illustrations
Language
English
Description
"In Point, Click & Wow! you will find the insider knowledge of public speaking that we all need but were never taught. When Point, Click & Wow! was first published more than ten years ago, it quickly became the go-to resource for creating laptop presentations that have the "Wow!" factor. Completely reworked and updated, this new third edition puts the focus on you, the presenter, who must create a winning presentation every time. Claudyne Wilder's...
Author
Publisher
Pfeiffer
Pub. Date
©2009
Physical Desc
1 online resource (xxv, 299 pages) : illustrations
Language
English
Description
"There is a need for a book that provides a model of learning that is appropriate for online learning as well as teaches the user how to create potent Flash applications to deliver online learning content. This book is an Adobe Flash tutorial set in an instructional design context. It demonstrates how to develop Flash tutorials for teaching facts, concepts, principles, and procedures using Merrill s Component Display Theory. All the book s source...
Author
Publisher
Pfeiffer
Pub. Date
©2009
Edition
2nd ed.
Physical Desc
1 online resource (xxii, 281 pages) : illustrations
Language
English
Description
This thorougly revised classic provides guidelines for HR and Training professional on how to quickly determine performance needs before investing precious time and resources. When trainers, consultants, and problem-solvers need to figure out what's wrong with an organization--and they need a solution fast--they need this book.
Publisher
Pfeiffer
Pub. Date
©2009
Physical Desc
1 online resource (xxvii, 419 pages) : illustrations
Language
English
Description
"Handbook for Developing Emotional and Social Intelligence is an authoritative collection of practical content--best practices, case studies, and tools--that showcases the application and development of emotional and social intelligence in the workplace. The authors are some of the best-known experts in the field and the book includes practitioners, academics and thought-leaders that contributed to this rich collection of knowledge and solutions that...
Author
Publisher
Pfeiffer
Pub. Date
©2009
Physical Desc
1 online resource (xviii, 403 pages) : illustrations
Language
English
Description
Retention is becoming one of the most pressing concerns of employers worldwide. This book provides an overview of talent retention and defines retention and turnover in very specific measures. It explores the full impact of talent departure and most important it offers proven solutions to talent retention. The book clearly shows how to forecast the ROI of talent retention solutions and how to capture the actual ROI after the solution was implemented....
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