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Author
Publisher
American Management Association
Pub. Date
©2012
Physical Desc
1 online resource (ix, 214 pages) : illustrations
Language
English
Description
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management...
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