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1) The Airbnb way: 5 leadership lessons for igniting growth through loyalty, community, and belonging
Author
Publisher
McGraw-Hill
Pub. Date
[2020]
Physical Desc
1 online resource
Language
English
Description
"New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success-critical lessons that apply to any 21st Century business. No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos, Mercedes, and other top companies...
Author
Publisher
McGraw-Hill
Language
English
Formats
Description
"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life...
Author
Series
Publisher
McGraw-Hill
Language
English
Formats
Description
Taking you behind the scenes; this book weaves practical how-to advice; proven leadership tools; and the wisdom of experts to help you create and embed superior customer-service principles; processes; and practices in your own organization. --
Author
Series
Publisher
McGraw-Hill
Pub. Date
[2011]
Physical Desc
1 online resource (xiii, 304 pages)
Language
English
Description
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.
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