Catalog Search Results
1) Management lessons from Mayo Clinic: inside one of the world's most admired service organizations
Author
Series
Publisher
McGraw-Hill
Language
English
Formats
Description
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge...
Interlibrary loan through ILLiad
Didn't find what you need? Items not owned by Knox County Public Library can be requested from other libraries to be delivered to your pickup location.
Suggest a purchase
If it is too new for interlibrary loan (6 months), you can place a suggestion with us. Suggest a Purchase