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Author
Publisher
IT Governance Pub
Pub. Date
2012
Physical Desc
1 online resource (1 volume) : illustrations
Language
Español
Description
Una guía práctica y actualizada para la implementación y certificación según la norma ISO/IEC 20000. ISO/IEC 20000 es un estándar internacional importante para los proveedores de servicios de TI. La implementación y certificación según esta norma mejorará sus procesos y prácticas de negocio, y dará a sus clientes la confianza de que su empresa sea eficiente y fiable. Los clientes volverán porque saben por experiencia que...
Author
Publisher
IT Governance Publishing
Pub. Date
2012.
Edition
Third edition.
Physical Desc
1 online resource (109 pages)
Language
English
Description
Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The impact on your profit margins is clear!
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