"Deliver maximum value to customers and clients with this blueprint to customer success In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how teaching customers to best engage with your products and services is the key to converting them from prospects to renewing engagements. In this book, you'll examine how to define success for your customer,...

Rozczarowany klient, który doświadczył negatywnych wrażeń podczas korzystania z produktu, następnym razem wybierze inną ofertę. To zrozumiała reakcja. Z punktu widzenia dostawcy produktu istotniejsze są przyczyny tych negatywnych wrażeń. Okazuje się, że problem ten często wymyka się świadomości osób odpowiedzialnych za produkt. Tymczasem uchwycenie wrażeń klientów za pomocą ich zarejestrowanych zachowań...

A philosopher/mechanic's wise (and sometimes funny) look at the challenges and pleasures of working with one's hands 
“This is a deep exploration of craftsmanship by someone with real, hands-on knowledge. The book is also quirky, surprising, and sometimes quite moving.” —Richard Sennett, author of The Craftsman
Called “the sleeper hit of the publishing season” by The Boston Globe,...

Using his own experience, research, and demonstrated results from the leadership development program that he developed while helping transform Raymour & Flanigan from a small regional company to a billion-dollar furniture retail giant, the author outlines the specific steps that let you discover and unlock the latent energy in your team.

World-renowned speaker and executive Lawler Kang will show how to build a career one can be madly passionate about and create, actualize, and monetize a niche only you can dominate! Kang draws on the profound human stories of those who have followed their passions to achieve great things and live on their own terms. He then presents a unique Process of the Five Ps TM : a start-to-finish blueprint for realizing your dreams, one step at a time. Learn...

Richard Hammond is a retailing expert, and Smart Circle is his problem-solving consultancy. Together with select subject-matter experts he tackles a wide range of retail challenges: from 'big idea' and format development to customer engagement and retail futurology. He is also the author of Smart Retail 4e.

A "Highest Rated CEO" who has transformed his organization into a billion-dollar company and a "Top Place to Work" shows leaders how truly prioritizing employees isn't just good for employees--it's good for business. Imagine a company where everybody loves to work, where employees feel not just "satisfied" but truly cared for, respected, and energized. Think of the impact this would have on recruitment, retention, customer satisfaction, innovation,...

"Do you have a sane work-play balance? Had enough of your job and want to change your life? Here's how to do it" The Times Stuck in a job that's boring you to tears? Slogging away at a business that's never quite taken off? Still can't decide what you'd rather do? Well, it's time to change all that. We've reached a remarkable point in the history of work. With the right guidance, it's now possible for anyone to make a living from doing the things...