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Author
Publisher
O'Reilly Media, Inc
Pub. Date
2020.
Edition
First edition.
Physical Desc
1 online resource (xxii, 185 pages) : color illustrations
Language
English
Description
If you're striving to make products and services that your customers will love, then you'll need a customer-driven organization. As companies transform their businesses to meet the demands of the digital age, they find themselves grappling with uniquely human challenges. Organizational knowledge becomes siloed, employees move to safeguard their expertise, and customer data creates polarization and infighting between teams. All of these challenges...
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