¿Todavía no se explica cómo ese prometedor trato internacional descarriló en el último minuto? O, peor todavía, ¿por qué su socio no cumplió con su parte del trato? ¿Por qué a menudo los proyectos internacionales resultan ser un poco más caros, un poco más lentos y un poco más difíciles en comparación con los proyectos nacionales comparables? ¿Por qué algunas personas verbalizan un sí cuando en realidad piensan que...

Welcome to Assemble You Audio Learning. Stakeholder management is the process of maintaining the best relationships possible with the people who have the greatest impact on your work. These can be customers, investors, suppliers and even governments. If you don't know how to manage stakeholder relationships, you will find yourself in trouble. This track is aimed at professionals who manage a project that involves other people and who may need extra...

A customer experience roadmap to transform your business and culture. Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the customer leadership executive, this book follows the...

Welcome to our Learning Podcast from Assemble You. Stakeholder management is about cultivating the best possible relationships with the people who have the most influence on your work. These can be customers, investors, suppliers and even governments. If you don't know how to best manage relationships with your stakeholders, you're going to have problems. This section is intended for professionals who are managing a project involving other people...

The unique needs of companies at different growth stages are best served by a marketing organization designed to meet the organization’s goals and a CMO with the right skills. Early-stage companies need a scrappy generalist, developing companies need a scale specialist, and mature companies need a strategic marketing leader. Based on research and interviews with 100 CMOs, the authors identified three key traps in designing marketing organizations...

Turbulence is not new to the business world. In fact, the turbulence is increasing and managers are seeing teams spinning their wheels. But now there is a book that addresses these realities-Problem Solving for Results.Management systems are in a state of crisis and operations are more complex. The old top-down operations mode no longer suffices. Today's businesses demand speed and increased accuracy, forcing everyone to re-evaluate chains of command...

Talent marketplaces can free employees and managers from the constraints of traditional who-you-know networks and help organizations match the right people to the right projects. Booz Allen launched a talent marketplace pilot project to achieve those goals and give people more control over their career paths. During year one, the company successfully navigated several challenges, including slow user adoption and cultural pushback. Apply these lessons...

Welcome to our Learning Podcast from Assemble You. No matter what your professional and personal goals are, your time management plays an important role in how successful you are and how many of your goals you will achieve. Time management is a skill that you must continue to improve and refine throughout your career. Proper application of this important skill will reap rich rewards both at work and in your personal life. Goal Setting: Learn how to...

Welcome to Assemble You Audio Learning. Whatever your professional and personal goals, time management will play an important role in your success and achieving your goals. Time management is a skill that you will continually work on, improve, and refine throughout your career. If done well, this vital skill will pay off handsomely, both at work and in your personal life. Learning Objectives: Learn to streamline your tasks and save time on work and...

Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra better, cheaper, faster' (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical...