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Author
Publisher
McGraw Hill
Pub. Date
[2021]
Physical Desc
1 online resource (xii, 268 pages) : illustrations
Language
English
Description
"From business guru Joseph Michelli-the leadership lessons you need navigate your team and company through the greatest business crisis in modern history, for long-lasting success Within days of COVID-19 disrupting the business world, Joseph Michelli began asking senior leaders at major companies about their specific challenges and how they were meeting them, getting raw yet thoughtful real-time insights into the greatest business crisis in generations....
Author
Publisher
McGraw-Hill
Language
English
Formats
Description
"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life...
Author
Series
Publisher
McGraw-Hill
Language
English
Formats
Description
Taking you behind the scenes; this book weaves practical how-to advice; proven leadership tools; and the wisdom of experts to help you create and embed superior customer-service principles; processes; and practices in your own organization. --
Author
Publisher
McGraw-Hill
Pub. Date
[2016]
Physical Desc
1 online resource
Language
English
Description
Filled with exclusive front-seat insights from Mercedes-Benz employees; eye-opening testimonials from passionate Mercedes-Benz fans; and solid nuts-and-bolts advice for creating your own consumer-aligned road map; this book will help you retool your strategies; reignite your customers; and refuel your team for the long haul. --
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