Catalog Search Results
Author
Publisher
Pfeiffer
Pub. Date
©2007
Physical Desc
1 online resource (xxiv, 366 pages) : illustrations
Language
English
Description
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport...
Author
Publisher
Wiley
Pub. Date
©2008
Physical Desc
1 online resource (xvi, 320 pages) : illustrations
Language
English
Description
"Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable...
Author
Series
Publisher
John Wiley & Sons
Pub. Date
2014.
Physical Desc
1 online resource : color illustrations.
Language
English
Description
The authors of the international bestseller Business ModelGeneration explain how to create value propositions customerscan't resist Value Proposition Design helps you tackle a corechallenge of every business ' creating compelling productsand services customers want to buy. This practical book, pairedwith its online companion, will teach you the processes and toolsyou need to succeed. Using the same stunning visual format as the authors'global bestseller,...
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