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Author
Publisher
Berrett-Koehler Publishers
Language
English
Formats
Description
Combining strategic advice with wisdom found in books such as Daniel Goleman's "Working with Emotional Intelligence, " two international management consultants outline ways in which businesses can elevate levels of satisfaction.
Author
Publisher
Elsevier/Morgan Kaufmann
Pub. Date
2004
Physical Desc
1 online resource (xxv, 484 pages) : illustrations
Language
English
Description
This is the only book that demonstrates how to develop a business rules engine. Covers user requirements, data modeling, metadata, and more. A sample application is used throughout the book to illustrate concepts. The code for the sample application is available online at http://www.refdataportal.com. Includes conceptual overview chapters suitable for management-level readers, including general introduction, business justification, development and...
3) Management lessons from Mayo Clinic: inside one of the world's most admired service organizations
Author
Series
Publisher
McGraw-Hill
Language
English
Formats
Description
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge...
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