Présentation Connaître le Pourquoi et le Comment de la TPM(r) Préparer le projet TPM(r) avec la Direction de son entreprise Animer le déroulement des différents piliers Disposer des méthodes et outils indispensables Profiter du retour d'expérience d'un instructeur TPM(r) Pérenniser les résultats obtenus Il est indispensable que les responsables production, qualité, ressources humaines, maintenance et leurs directions reconnaissent...

In today's fast-paced society where almost everyone is trying to get ahead, it seems there is a certification for almost everything. You can become a Certified Technical Trainer (CTT), a Professional in Human Resources (PHR), a Microsoft Certified System Engineer (MCSE), a Certified Network Engineer (CNE), or a master mechanic, to name a few. This Info-line provides a simple step-by-step guide on how to plan, create, implement, and market an internal...

Présentation Vous souhaitez optimiser les coûts et les délais dans votre entreprise tout en offrant une bonne qualité de service? Les normes, référentiels, méthodes et modèles (NRMM) vont vous y aider! Cet ouvrage vous en propose une synthèse facile d'utilisation et pratique. Il vous apportera des réponses claires et précises, et les nombreuses annexes vous permettront d'approfondir vos recherches. Véritable livre de référence,...

Présentation Pourquoi un guide pratique des entreprises familiales? Les entreprises familiales incarnent la forme de contrôle capitalistique la plus présente dans le monde. Elles intéressent d'autant plus les observateurs et acteurs de l'économie que toutes les statistiques démontrent leur meilleure résilience face à la crise. En France, ces entreprises sont confrontées à quatre enjeux clés : la gouvernance, le financement de...

Simply hiring expensive data scientists isn't enough. To create real business value with data scientists, top management must learn how to manage them effectively.

Using Lean Six Sigma techniques, this new case study challenges readers to analyze why a local pizza restaurant is experiencing a rapid increase in customer complaints, ranging from late delivery to poor crusts. Crystallizing realistic analytical challenges faced by companies in many industries and markets, it exposes readers to the entire decision-making process, providing opportunities to perform analyses, interpret output, and recommend the best...

Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services, and systems.

This case study examines Caesars Entertainment's sustainability initiative. In the past few years Caesars, the world's most geographically diversified gaming company, has come a long way toward earning a reputation as an environmental leader in the hospitality industry. It has received more than 50 awards and certifications for sustainability leadership. In just five years, the company has reduced its carbon footprint by nearly 10% and reduced its...

This new supply chain management case study illuminates the interplay between demand management and production strategies at TractParts, a leading Indian manufacturer of pumps, engines, electric motors, and transformers. It presents the firm's seasonal demand patterns, shows how they might be met through either "chase" or "level" strategies, and challenges readers to identify potential cost savings by shifting demand via discounting. Focusing on realistic...

This unique case study challenges readers to use business analytics techniques to survive a bus accident in a remote area of Amboseli National Park in Kenya's Nyiri Desert, without access to communication. Crystallizing several realistic analytical challenges, it exposes readers to the entire decision-making process, providing opportunities to perform analyses, interpret output, and recommend the best course of action. Author: Aimée A. Kane and...