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Author
Publisher
HRD Press
Pub. Date
©2008
Physical Desc
1 online resource (xx, 153 pages) : illustrations
Language
English
Description
Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. How to Get Customers Swearing by You, Not at You is an invaluable source of customer service material, tips and ideas all geared toward keeping the customers you worked so hard to get. The book...
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