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Author
Pub. Date
[2015]
Language
English
Formats
Description
Some employees consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakable customer loyalty. These are "hidden leaders" --and they are critical to an organization's long-term success. Edinger and Sain show you how to recognize and cultivate these talented but under utilized employees, and fulfill the value promise of the company.
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