Catalog Search Results
Author
Language
English
Description
"In Scaling Up Excellence, bestselling author Bob Sutton and Stanford colleague Huggy Rao tackle the topic that obsesses businesses large and small, from start-ups to Fortune 500 companies--how to scale up their businesses and spread excellence throughout the organizational culture"--
Author
Publisher
Apress
Pub. Date
2021
Physical Desc
1 online resource
Language
English
Description
Customer experience engineering applied to the engineering department is rare, but needed. Most companies keep support, UX, engineering, product, and CX separate. To address this gap, this book highlights roles and techniques that are proven to accelerate issue detection and prevention by 30% or more. With the author's vast experience in tech support, he has developed techniques and skills that allow engineers to gain customer insights faster and...
Author
Publisher
John Wiley & Sons, Inc
Pub. Date
[2021]
Physical Desc
1 online resource (xix, 188 pages) : illustrations (some color)
Language
English
Description
"The idea of business community is changing. Older, traditional approaches to build community, such as those of Raving Fans, are about getting people to love your brand and product and evangelize it. But to be a true community, those fans need to be connected to each other, and given clear paths to contribute. The Business of Belonging is about creating such a valuable community around your brand and product that customers not only become more loyal,...
Author
Publisher
Wiley
Pub. Date
[2022]
Physical Desc
1 online resource
Language
English
Description
"Businesses today rely heavily on customer tracking data to make decisions about what customers need. Along the way, they lose sight of their customers as human beings. Today, there is a deep divide between companies and the customers they serve. This can only be resolved by creating and executing strategies fueled by an authentic and human understanding of our customers. Customer Feedback explains how to pull customer insight into key decisions across...
Author
Publisher
Ascent Audio
Pub. Date
2021.
Edition
1st edition.
Physical Desc
1 online resource (22759 pages)
Language
English
Description
Your business problems are community problems. Solve them and scale with help from the leader in the field. The world's most successful businesses leaders understand that creating a shared social identity around their products and services is the most efficient path to scaling revenue, differentiating products, promoting customer success and retention, and seizing category ownership. The Business of Belonging: How to Make Community Your Competitive...
Author
Publisher
Wiley
Pub. Date
2012
Physical Desc
1 online resource
Language
English
Description
Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies that lead to future firm profitability, with emphasis on developing an understanding of Customer Relationship Management (CRM) models as the guiding concept for profitable customer management. To understand and explore the functioning of CRM models, this book traces the management strategies throughout a customer's...
Author
Publisher
The Stationery Office Ltd
Pub. Date
2016
Physical Desc
1 online resource (144 pages)
Language
English
Description
This is a practical guide for those in IT service management who have to create and develop efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical. The author defines the service request catalogue and goes onto to show how to optimally design and create a successful customer experience.
Author
Publisher
Pearson
Pub. Date
2002.
Edition
1st edition.
Physical Desc
1 online resource (512 pages).
Language
English
Description
Build a winning CRM program-one step at a time. This book presents a complete, step-by-step blueprint for designing, implementing, and managing a successful CRM program. The former Director of HP's enterprise-wide CRM initiative shows how to identify the elements of CRM most crucial to your organization, then implement infrastructure to deliver on your key priorities, whatever they are. Through real-world case studies drawing on her extensive experience...
Author
Series
Language
English
Description
The ideal introductory reference on salesforce.com--now fully updated throughout!. As the global leader in on-demand customer relationship management (CRM), salesforce.com helps companies all over the world manage their sales, marketing, and customer service and support operations. Written by two salesforce.com insiders, this straightforward introduction clearly explains how to organize contacts, log activities with contacts, schedule business appointments,...
Author
Publisher
Auerbach Publications/CRC Press
Pub. Date
©2003
Physical Desc
1 online resource (xxi, 242 pages) : illustrations
Language
English
Description
The concept of customer relationship management (CRM) has grown from the loosely defined methodology of using customer transactions for developing profiles on customers to the well-defined business process of using sophisticated tools and analytical processes for managing each customer on an individual basis. CRM integrates e-mail and the PDA with the day planner, electronic scheduler, client database, and a number of other business management tools...
Author
Publisher
The Career Press
Pub. Date
[2016]
Physical Desc
1 online resource (1 volume) : illustrations
Language
English
Description
This book is packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures. 501 Ways to Roll Out the Red Carpet for Your Customers will give you helpful tips to: make "red-carpet service" a first and lasting impression; get your team "red-carpet ready"; inspire positive word-of-mouth...
Author
Series
Publisher
Elsevier Science & Technology Books
Pub. Date
May 2002
Physical Desc
1 online resource (217)
Language
English
Description
In CRM, Jeffrey Peel defines Customer Relationship Management in a radical new way by putting communications at the center. In the past, CRM was mostly about the technology, not about the customer. In this book, Peel talks about a new ethos that is beginning to fundamentally change the way organizations do business. At a technology level, CRM is increasingly about conjoined best-of-breed applications delivered via portal technologies. At a business...
Author
Publisher
Wiley-ISTE
Pub. Date
2019.
Edition
1st edition.
Physical Desc
1 online resource (326 pages)
Language
English
Description
Digital transformation is shaping a new landscape for businesses and their customers. For marketing professionals, advancing technology (artificial intelligence, robots, chatbots, etc.) and the explosion of personal data available present great opportunities to offer customers experiences that are ever richer, more fluid and more connected. For customers, this ecosystem is synonymous with new roles. They are more autonomous and have power alongside...
Author
Publisher
Prentice Hall
Language
English
Description
New Tools and Best Practices for Driving More Sales and Profits with Salesforce.com From Chatter to the Service Cloud, Salesforce.com now offers unprecedented opportunities to supercharge business performance. But most SFDC customers won't achieve that potential. Salesforce.com ® Secrets of Success, Second Edition, is the one guide that will help you transform these opportunities into profit. Drawing on his personal experience with more than a hundred...
Author
Publisher
Packt Publishing
Pub. Date
2020.
Physical Desc
1 online resource
Language
English
Description
Gain hands-on experience working with the architecture, implementation, deployment, and data migration of Dynamics 365 Customer Engagement Key Features Explore different tools to evaluate, implement, and proactively maintain Dynamics 365 for CE Integrate Dynamics 365 CE with applications such as Power BI, PowerApps, and Microsoft Power Automate Design application architecture, explore deployment choices, and perform data migration Book Description...
Interlibrary loan through ILLiad
Didn't find what you need? Items not owned by Knox County Public Library can be requested from other libraries to be delivered to your pickup location.
Suggest a purchase
If it is too new for interlibrary loan (6 months), you can place a suggestion with us. Suggest a Purchase