"In this segment, we look at a case study from Adobe that illustrates a combination of the 'top-down' and 'bottom-up' approaches to transformation. This video clip is taken from the video course 'Agile for everybody--moving on from legacy thinking.'"--Resource description page

This highly readable career development book reveals dynamic aspects of the workplace that are hidden to many, ignored by others-factors that can make or break careers. - Provides easy-to-read information that allows readers to better understand the workplace around them, the behavior of others, and even themselves - Offers proven advice that can help readers be more effective, regardless of what stage they are in their careers - Discusses fifty keys...

Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department,...

Want a profit-enhancing Customer Experience? Start with the Employee Experience. The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks....

Providing a new lens on growth and a critical set of strategies for navigating a complex world, this book is an invaluable tool for achieving growth and maintaining a competitive advantage in virtually any business. --

A presentation from the 2015 O'Reilly Cultivate conference in New York. "Blindspots, risk, and will: Tools for navigating difference will help you examine the role that culture plays in our listening, interactions with colleagues, and design of operations. Participants will be a part of an interactive session that will help give a basic framework to think through difficult cross-cultural conversations, help them examine their own life experiences...

"We live in a new Age of Identity, in which your employees, customers, investors, and other stakeholders care about who you really are. More than ever, your company's identity will shape the results it can achieve. The Soul of the Corporation will help you clearly understand your company's identity, and then take control of it and leverage it for long-term adaptation and success." "Drawing on real-life stories from the world's most prominent companies,...

Leaders have experimented with open innovation programs, corporate accelerators, venture capital arms, skunkworks, and innovation contests. They've trekked to Silicon Valley, Shenzhen, and Tel Aviv to learn from today's hottest, most successful tech companies. Yet most would admit they've failed to create truly innovative cultures. There's a better way-and it all starts with the power of habit. In Eat, Sleep, Innovate, innovation expert Scott Anthony...

Amid the turbulence of a global pandemic, worldwide social justice movements, and accelerated digital transformation, one thing is clear-work will no longer be the same. Employees now expect a flexible, inclusive workplace and a deeper connection to their employer. Organizations must commit to doing good for their people and communities. What should you and your company be doing to adapt? The Future of Work: The Insights You Need from Harvard Business...

Too many organizations are overlooking, or even suppressing, their single most powerful source of growth and innovation. And it's right under their noses. The frontline employees who interact directly with your customers, make your products, and provide your services have unparalleled insights into where problems exist and what improvements and new offerings would have the most impact. In this follow-up to their bestseller Ideas Are Free, Alan G....