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Author
Publisher
MIT Sloan Management Review
Pub. Date
2013.
Edition
1st edition.
Physical Desc
1 online resource (7 pages)
Language
English
Description
The number of companies that outsource critical business processes to outside suppliers has been growing significantly worldwide. In 2012, companies outsourced some $309 billion of services - activities including finance and accounting, human resource management, procurement and legal services - and the overall volume has been growing at a rate of around 25% annually. Although many organizations initiated business process outsourcing (BPO) as part...
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