Difficult people are the worst part of a manager's job. Willett teaches you a straight forward process that gently, yet effectively, improves behaviors by revealing a core truth: most people actually want to contribute results, not cause headaches. What sets great managers apart is how they turn their problem players into productive team players.

Peer conflicts that arise from incompatible goals or from different views on how a task shouldbe accomplished can usually be resolved. But peer conflicts that involve personal values,office politics and power, and emotional reactions are much more difficult to deal with.These seemingly intractable conflicts require careful attention if managers want to buildeffective relationships that will bolster their ability to achieve organizational goals.

"FDR and Eleanor. Mick and Keith. Jobs and Woz. There are countless examples of introvert-extrovert partnerships who make brilliant products, create great works of art, and even change history together. But these partnerships don't just happen. They demand wise nurturing. The key, says bestselling author Jennifer Kahnweiler, is for opposites to stop emphasizing their differences and use approaches that focus them both on moving toward results. Kahnweiler's...

Protect yourself from people who take undue advantage and suck the energy out of your life Emotional Vampires will help you cope effectively with the people in your life that confound you, confuse you, and seem to sap every ounce of your energy. Bestselling author Dr. Al Bernstein shows you how to recognize each vampire type--antisocial, histrionic, narcissists, obsessive-compulsives, paranoids--and deal with them effectively. He uses many examples...

"The book will mainly address business interaction in organisations and in between organisations. The guiding principles can be easily translated to our personal life and implemented in our relationship with our families and friends. The text's goals are to unveil the secrets that will support improving the reader's ability to connect, have satisfying relationships, and have better outcomes in your daily interactions"--

"Don't let problem people get you down, get in your way or get on your nerves!Some people are annoying. That's just a fact. Some people are demanding, difficult, unreasonable, awkward and infuriating. It's exhausting and frustrating to battle away with these people, desperately trying to get what you need as they make life difficult. Arrggghhh. It's time we stopped the agonizing and got these people out of our way. That's exactly what How to Deal...

"Find the roadmap to resolution at the heart of the conflictThe Conflict Paradox is a comprehensive guide to overcoming conflict to arrive at a satisfying resolution. Written by one of the founders of the professional conflict management field and co-published with the American Bar Association, this book outlines the seven major dilemmas that conflict resolution practitioners face every day. Readers will find expert guidance toward getting to the...

Extensively updated, a must-have guide to handling the most challenging coworkers.

Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers-the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others-and...