Every day organizations around the world launch change initiatives-often big, expensive ones-designed to improve the status quo. Yet fifty to seventy percent of these change efforts fail. A few perish suddenly, but many die painful, protracted deaths that drain the organization's resources, energy and morale. Who or what is killing change' That's what you'll find out in this witty whodunit. The story features a Columbo-style detective, Agent Mike...

A business parable designed as a systematic guide to creating powerful mentoring relationships based on intergenerational mentoring.

Effective teams are increasingly recognized as crucial to business success, but few people really understand how to build a team that taps and blends the skills of each member for a winning whole. In clear, simple language, "Go Team!" shows how to create that powerhouse team. Authored by the bestselling author Ken Blanchard, whose various leadership books have sold over 13 million copies, "Go Team!" outlines a three-step process that can benefit work...

The architect of "one-minute managing" shows how to empower employees step-by-step with "smart psychology at work" ("Booklist"). Blanchard and his co-authors use concrete examples, a Q-and-A format, case histories, and entertaining sidebars to keep the discussion lively

This book teaches people at all levels--from entry-level associates to top executives--that it's up to them to help promote and preserve a winning culture of collaboration. The authors show that busting silos and bringing people together is an inside-out process that involves your heart (your character and intentions), your head (your beliefs and attitudes), and your hands (your actions and behaviors). Working with this three-part approach, Collaboration...

"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful...