Catalog Search Results
Author
Publisher
Ascent Audio
Pub. Date
2022.
Edition
[First edition].
Physical Desc
1 online resource (1 audio file (06 hr., 07 min.))
Language
English
Description
There is significant evidence that an effective organizational culture provides a major competitive edge-higher levels of employee and customer engagement and loyalty translate into higher growth and profits. Many business leaders know this, yet few are doing much to improve their organizations' cultures. They are discouraged by misguided beliefs that an executive's tenure and an organization's attention span are too short for meaningful transformation....
Author
Publisher
FT Press
Pub. Date
©2012
Physical Desc
1 online resource (1 volume) : illustrations
Language
English
Description
The contribution of culture to organizational performance is substantial and quantifiable. In The Culture Cycle , renowned thought leader James Heskett demonstrates how an effective culture can account for 20-30% of the differential in performance compared with "culturally unremarkable" competitors. Drawing on decades of field research and dozens of case studies, Heskett introduces a powerful conceptual framework for managing culture, and shows it...
Author
Series
Publisher
Berrett-Koehler Publishers, Inc
Pub. Date
[2015]
Edition
First edition.
Physical Desc
1 online resource (viii, 275 pages) : illustrations
Language
English
Description
In this book the authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use - and misuse - of technology in delivering top-level service; and practices that can transform loyal customers into "owners." They describe the world of great service leaders in which...
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