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Author
Publisher
Ascent Audio
Pub. Date
2019.
Edition
1st edition.
Physical Desc
1 online resource (26786 pages)
Language
English
Description
Want a profit-enhancing Customer Experience? Start with the Employee Experience. The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks....
Author
Publisher
Wiley
Pub. Date
[2017]
Physical Desc
1 online resource (1 volume) : illustrations
Language
English
Description
Ever notice how companies with the best service also have the happiest employees' That's no accident. Do you want to build a strong, successful organization' Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will...
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