Love 'em or lose 'em: getting good people to stay

1. Ask

what keeps you?

2. Buck

it stops here

3. Careers

support growth

4. Dignity

show respect

5. Enrich

energize the job

6. Family

get friendly

7. Goals

expand options

8. Hire

fit is it

9. Information

share it

10. Jerk

don't be one

11. Kicks

get some

12. Link

create connections

13. Mentor

be one

14. Numbers

run them

15. Opportunities

mine them

16. Passion

encourage it

17. Question

reconsider the rules

18. Reward

provide recognition

19. Space

give it

20. Truth

tell it

21. Understand

listen deeper

22. Values

define and align

23. Wellness

sustain it

24. X-ers and others

handle with care

25. Yield

power down

26. Zenith

go for it.

Introduction: A.J.'s Exit 1 --

1 Ask What Keeps You?: Do you know what they want? 7 --

2 Buck It Stops Here: Who's in charge of keeping them? 20 --

3 Careers Support Growth: Are you building their future or are you in the way? 27 --

4 Dignity Show Respect: Do they know that you respect them? 37 --

5 Enrich Energize the Job: Do your people have to leave to find growth and challenge? 46 --

6 Family Get Friendly: Avoid making your employees choose between work and family life. 53 --

7 Goals Expand Options: There are five career paths other than up 62 --

8 Hire Fit Is It: Make a match or start from scratch 73 --

9 Information Share It: Do you have it? Do you hoard it? 86 --

10 Jerk Don't Be One: Are you one? 95 --

11 Kicks Get Some: Are we having fun yet? 105 --

12 Link Create Connections: If you build them, they will stay 113 --

13 Mentor Be One: Are they learning from you? 123 --

14 Numbers Run Them: Calculate the cost of loss 133 --

15 Opportunities Mine Them: Will they find them inside or outside? 140 --

16 Passion Encourage It: Help them find the work they love-without leaving 149 --

17 Question Reconsider the Rules: Which will you keep: the rules or the people? 159 --

18 Reward Provide Recognition: Which matters more: praise or pay? 169 --

19 Space Give It: Are your people on a short leash? 183 --

20 Truth Tell It: The truth hurts-or does it? 196 --

21 Understand Listen Deeper: When you tune out, you lose out-and they move out 205 --

22 Values Define and Align: What matters most? 215 --

23 Wellness Sustain It: Are they sick or tired? 223 --

24 X-Ers and Other Generations: Handle with Care, They are different. Can you keep them? 233 --

25 Yield Power Down: Give it up to keep them 247 --

26 Zenith Go for it: Test your Retention Engagement Index 255 --

Top Ten Pushbacks 263.