First impressions/meetings & greetings
Informal : business casual culture
Business introductions : formal culture
Formal introductions : dignitaries/officials/diplomats
Social introductions : formal/informal
Family introductions : introducing one's spouse
Introducing relatives and others
Responding to introductions
Dorothea's story : forgetting my husband's name
Dorothea's story : ambassador and the exotic vegetables
Dorothea's story : a lesson learned
You're welcome vs. no problem
After the interview follow-up
Professional acceptance and rejection
Office manners : the savvy coworker
Answering business phones
Returning calls (land lines or cell phone)
Outgoing voice mail message
Leaving voice mail messages (land lines or cell phone)
Dorothea's story : disconnect and double check
Cell phones while driving and/or walking
Cell phones while attending a meeting
Cell phones while with others
Texting versus phone call
Awkward phone call situation
International business e-mail
Receiving and responding to e-mails
Revolving and automatic doors
Traveling: manners in motion
Five-course place setting
When you walk in together