The truth doesn't have to hurt: how to use criticism to strengthen relationships, improve performance, and promote change

Cover; Title; Copyright; Contents; Acknowledgments; Introduction; Part One: Understanding the Power and Use of Criticism; Chapter 1: Criticism Doesn't Have to Hurt; Chapter 2: Criticism Manners: Common Mistakes, and Some Dos and Don'ts; Chapter 3: Creating an Atmosphere of Acceptance: Establish Clear Relationship Expectations; Part Two: Making the Criticism Exchange Work for You; Chapter 4: Delivering Criticism with Confidence in Sensitive Times; Chapter 5: Receiving Criticism: You Have More Control Than You Think; Chapter 6: Avoiding the Tendency to Personalize Criticism.

Part Three: Using Criticism for Positive ChangeChapter 7: Managing Work and Volunteer Teams: The Crucial Role Criticism Plays; Chapter 8: Handling Difficult Situations; Notes; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; Y; Z; About the Author; Free Sample Chapter from Powerful Phrases for Dealing with Difficult People by Renée Evenson.