Crucial Conversations Tools for Talking When Stakes Are High

Foreword --

Acknowledgments --

ch. 1. What's a crucial conversation? : and who cares? --

ch. 2. Mastering crucial conversations : the power of dialogue --

ch. 3. Start with heart : how to stay focused on what you really want --

ch. 4. Learn to look : how to notice when safety is at risk --

ch. 5. Make it safe : how to make it safe to talk about almost anything --

ch. 6. Master my stories : how to stay in dialogue when you're angry, scared, or hurt --

ch. 7. STATE my path : how to speak persuasively --

ch. 8. Explore others' paths : how to listen when others blow up or clam up --

ch. 9. Move to action : how to turn crucial conversations into action and results --

ch. 10. Putting it all together : tools for preparing and learning --

ch. 11. Yeah, but : advice for tough cases --

ch. 12. Change your life : how to turn ideas into habits --

Endnotes --

Index.