pt. 1. Leading the decision process. The leadership challenge ; Deciding how to decide

pt. 2. Managing conflict. An absence of candor ; Stimulating the clash of ideas ; Keeping conflict constructive

pt. 3. Building consensus. The dynamics of indecision ; Fair and legitimate process ; Reaching closure

pt. 4. A new breed of take-charge leader. Leading with restraint.

The leadership challenge

Deciding how to decide

An absence of candor

Stimulating the clash of ideas

Keeping conflict constructive

A better devil's advocate

The dynamics of indecision

Fair and legitimate process

Reaching closure

Leading with restraint.