Sean Pratt

What do fact-checkers, anesthesiologists, U.N. interpreters, and structural engineers have in common? When they do their jobs poorly, the consequences can be catastrophic for their organizations. But when they do their jobs perfectly ... they're invisible. For most of us, the better we perform the more attention we receive. Yet for many "Invisibles"--Skilled professionals whose role is critical to whatever enterprise they're a part of-it's the opposite:...